What makes us different
Phoenix Door Controls was started with the vision of providing the best quality products, paramount customer service, all at very competitive pricing. Here we have truly listened to the customer about what you need and what you expect from your hardware supplier. So what makes us different?
Our Customer Service
Trained in Hardware
We can assure you that you will not find better customer service than what you will find here. Our sales professionals are trained in the hardware business and not just in order entry. If you have questions about our products as well as others, we will be more than happy to answer them.
Our Lead Times
Same Day Shipping
As part of our commitment to you; orders received before 2:30EST will ship the very same business day. We take pride in that everything in our catalog will be in stock and ready for your next job.
Our Product Flexibility
One of our biggest attributes is that we have limited the amount of hardware in order to be the best in every category. Having hand selected and tested the best hardware in each classification, stocking our door hardware will allow you the ability to have what you need for almost any job. .
Grade 1 Hardware
Our products are manufactured by some of the most respected brand names in our industry. Along with our very own rigorous testing, we can assure you that our products will exceed your expectations and shine a new light on Grade 1 Import Hardware.
Our Ability to Listen
Phoenix Door Controls relies on your opinion of existing products as well as ideas for new ones. Our most recent example of this is our DB201 and DB202 Door Sweep. This door sweep derived from requests from people just like you.
We stand behind our products
Phoenix Door Controls warrants its products to be free from defects in material and workmanship for the life of the door opening. This warranty will be accepted through proper documentation of purchase and will only be available for replacement from the original purchaser. This warranty will not apply to products that:
- Are being used in situations not designed or intended
- Have been altered or repaired without PAH’s written consent
- Have been subjects to abuse, negligence, misuse and or accidental damage
- Have been improperly installed, or improperly maintained
Phoenix Door Controls will warrant the products deemed defective but will not be responsible for the following costs:
- Labor costs associated with removal and replacement
- Freight costs associated with the warranty
- Normal and recommended maintenance
- Economic losses associated with the replacement